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Secretarial and Office Management

This course is designed to assist participants to develop knowledge and techniques to plan, structure and write clear and logical business correspondences. The course also assist the participants with writing the reports that enable the business to run effectively. This business and reporting writing skills course assist participants with knowledge to manage documents which will support management reporting or decision – making.

This course is designed to equip participants with coaching skills to develop practice and feedback that is geared to develop skills and build confidence in a supportive environment. The course will also assist the participants with the most effective methods of enhancing employee performance. The course will also equip participants with the ability to manage the performance of others while identifying skills gaps gearing for efficiency and effectiveness within an organisation. The participant will also have the skills and abilities to train others and further develop their skills to assume more responsibilities.

The course is designed to equip participants with the knowledge and abilities in technological enhancements in today’s modern office, an administrative professional must multi – task to fill in many roles. The course also assist the participants to utilise office technology to carry out business communications, business writing, proofreading and editing, customer service skills, keyboarding and document processing, business etiquettes, problem – solving, records and data management, file management, and basic cutting – edge office software programs.

This course is designed to equip participants with knowledge and skills to make use of video conferencing and video infrastructure. The course also assist the participants to use video conferencing throughout the departments and teams and external stakeholders. The participants will also be exposed to several methodologies to implement video conferencing such as; Skype platform, Zoom platform, Ms Teams and others. Participants will have the ability to connecting with other people virtually, making presentations, sharing documents and chairing meeting or programs.

This course is designed to equip participants with effective communication skills that takes the organisation to the next level by fostering workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The course also enhance the skills of the participants to execute effective and efficient communication skills that enables a harmonious relationships between employees, employers, clients (customers), and suppliers. Advanced communication skills enhances the participants with leadership skills that guides and direct the flow of communication between yourself, someone or a team of employees so that the organisational objectives will be effectively accomplished.

This course is designed to equip participants with extensive Microsoft Office packages packed in this portfolio which will improve knowledge in office management for productivity in different platforms. The course will assist the participants to possess an in – depth understanding knowledge management through the use of the Microsoft Package. The participants will also learn how to swiftly navigate through the latest Windows interface with the ability to troubleshoot any Windows or Ms Packages glitches.

This course is designed to equip office managers to apply systematic approaches to effectively manage the operations of the business while reduce waste at all levels of the value chain. The course also fosters innovative problem solving techniques, business continuity and total quality management – this leads to lean processes that continuously changes the way businesses around the world are run. The course will also demonstrate new concepts, methodologies, and techniques that are competitive to realise growth and great profits.

This course is designed to equip executive assistance with the skills and abilities to effectively manage multifaceted activities by multitasking through the use of the new technology and methodologies. This course also equips the participants with the knowledge of converting to the traditional office into a paperless or remote office environment. This course will be spearheaded by the implementation of modern technology in all its operations in order to achieve a competitive edge, value for money, effectiveness and efficiency.

This course is designed to equip participants with the foundation of organising the finances of any business doing the basic financial transactions, managing petty cash with traceable entries and maintain proper financial records. The course will also equip the participants with knowledge to apply concepts of cash and accrual accounting by using basic internal controls to prevent theft. The course also equips participants with the skills to record activities and transactions that will affect the decision – making process of the business.

This course designed equip participants with skills to have an understanding of what project management really is, its objectives, expected outcomes and how to initiate it from day one. This course clearly stipulate step by step process followed from planning, scoping, scheduling, costing and management of the project from beginning until closure. The course will also demonstrate practical ways to explore and understand your goals from the outset of your project, and to consider all the factors that may affect its execution. The participants will also learn practical ways to manage projects of any size.

This course designed to equip participants with some knowledge and skills to understand the core functions of HR within the organisation and how they can get involved and implement some of the activities at their level. The course will enhance the participants with skills from ethics, professionalism, interview management processes, employee data capturing, line management, performance management, training & development, basic labour laws, health & safety, contract management and remuneration. The course contribute to skills that enhance high quality of the organisation’s employees, their attitude, behavior and satisfaction with their jobs, and their behavior towards ethics and values.

This course is designed to equip participants with knowledge to identify any risks to the employees, equipment / machinery or processes. The course also enhance the participants with best practices and strategies to address health and safety hazards within the workplace environment. The participants will also learn how to effectively implement health and safety activities within the organisation with the bid to maintain and continuously improve safety within the workplace mainly to reduce accidents and the well – being of the workforce at all levels.

This course is designed to equip personal assistants with knowledge and abilities to on the effective management of their personality, expectations, behaviour, interaction, diversity and culture. Therefore, this course model the behaviour of the participants to be able to effectively work in teams within a diverse work environment. The workplace etiquette encompasses interpersonal skills, professionalism, advanced business communication, modern technology and telephone management, stakeholder management, and processes implementation and management.

This course is designed to equip the participants with skills and knowledge to understand the organisational ethical frameworks and professional intrapersonal / interpersonal behaviours modelling towards the achievement of organisational vision and mission cascading down to specific goals and objectives. Participants will also learn effective corporate governance through the ethical frameworks and theories which also involves aspects of due diligence especial in financial management.

This course is designed to equip participants with skills and abilities to effectively manage workmates of different ethnic group, gender, age group, personality, cognitive style, tenure, specialisation, qualifications and level in terms of management. The course also enhance participants to easily belong to teams, creating a positive work environment, and sharing positive experiences that fosters creativity and innovation. The course also highlight the conflict management strategies in case there are individuals or groups that are not getting along well.

Since the participants’ deals with public and a lot of people at the front office, this course is designed to develop conflict management skills and the implementation of certain strategies. In order to maintain a harmonious work environment the participants will also learn advanced negotiation skills that will usually guarantee a win – win outcome at the end of the day. The course will also empowers the participants to possess the abilities to convert negative conflict into positive conflict that will avail some positivity or opportunities to the organisation.

This course is designed to participants with knowledge and skills to attend high level meetings and accurately capture the minute of the event either physically or virtually and remote settings. Being able to keep up, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers must master now more than ever. The participant will enhance skills that enable them to effectively produce accurate minutes and reports with confidence by delivering them timely. The participants will also learn a speed writing technique that will enable them to be efficient when taking minutes and compiling reports from different meetings.

This course is designed to equip participants with extremely crucial content that enhance them to possess the ability to apply the appropriate business etiquette within the respective segments of communication. This course enhances an overwhelming transformation in presentation, verbal, writing and negotiation skills as far as the communication arena is taken into consideration. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication fallacies and ways to identify where a miscommunication has occurred.

This course is designed to equip front office managers with an in – depth awareness of the pandemic while clearly outlining all the prevention strategies for both internal and external stakeholders. The course also outline the relevant measures that have to be taken by those that have been infected by COVID – 19 from the day they have tested positive until the last day of their quarantine before they come back to the public. The course also outlines the continuous measures that should be considered as the “new – normal” to keep a safe workplace environment and the families at home.

This course is designed to equip personal assistants with knowledge and skills on how to effectively use the computer in conjunction with the newest technologies at the workplaces. The course will enhance the participants to hands on when it comes to access, create, save and manage documents, spreadsheets and emails and use the internet effectively. The course also demystify terminology and impart best practice skills for productive and secure use of hardware and software within the workplace.

The course is designed to equip participants with an in – depth understanding across the concepts and techniques to planning, scheduling, monitoring and controlling time, activities and resources on the day to day run of an organisation. This course also fosters more on prioritisation and crisis management giving more emphasis on identifying, preventing, and controlling crisis situations that may arise within the organisation and disrupt the smooth flow of organisational activities. The significance of communication strategies and the implementation of good decisions is extensively discussed to cub uncertain circumstances.

This course is designed to equip participants with sophisticated electronic record keeping strategies through the utilisation of the new technology in conjunction with the powerful software and hardware gadgets. The course will also enhance the participants with the skills to be able to store, retrieve, amend, navigate, transfer, share and restore within the system for continuous use. The course provides concepts of electronic record keeping which includes; requirements and systems, record classification and retention, strategies and tools for managing structured, unstructured, and web – based information as records, and archival management of the electronic documents.

This course is designed to equip participants with knowledge and skills to manage physical and electronic records which all encompasses electronic storage of organisational documents, physical storage of paper documents, and custodial retention of cash equivalents, archive management, and use of third parties. The course also enhances participants with the knowledge to safe keep the organisational information in an effective system for record management and archive. The participants will gain knowledge on how to effectively access huge amounts of information as and when it is needed.

This course is designed to equip participants with sophisticated electronic record keeping strategies through the utilisation of the new technology in conjunction with the powerful software and hardware gadgets. The course will also enhance the participants with the skills to be able to store, retrieve, amend, navigate, transfer, share and restore within the system for continuous use. The course provides concepts of electronic record keeping which includes; requirements and systems, record classification and retention, strategies and tools for managing structured, unstructured, and web – based information as records, and archival management of the electronic documents.

This course is designed to equip participants with knowledge and skills in improving personal objectives that will impact on the overall organisational performance. This course also impart professional and career – oriented this encompasses line management skills, motivation, leadership, business communication, emotional intelligence, self – efficacy, professionalism, critical thinking and problem – solving. Participants will also benefit by having a foresight of their own development as a lifelong commitment to improvement through formal and informal organisational activities.

This course is designed to equip participants with some knowledge and skills to follow a step – by – step approach to the production of effective minutes, using templates to help them produce structured agendas and take notes effectively. Practical exercises will help you build confidence and put ideas into practice. The course will also equip participants with self – efficacy to be competent enough in more intense, complex and lengthy physical meetings, teleconferences and meetings with a political profile or media coverage. A holistic approach will be applied but sifting what to include and what to isolate when processing the meeting(s) notes into the minutes.

This course is designed to equip participants with the knowledge and skills to in choosing the appropriate business communication modes for each situation but incorporating aspects like various business contexts, cultural awareness and media. This course enhance participants to learn about the development and creation of effective business or organisational documents and oral presentations to different stakeholders. Finally, it includes the application of team communication and use of technology to facilitate smooth flow of communication in all directions within and beyond the organisation. The course will also teach the participants to take responsibility of the information they convey, whether the communication is between two co – workers, from senior management to all staff or from the marketing department to customers.

This course is designed to equip participants with knowledge and skills in improving personal objectives that will impact on the overall organisational performance. This course also impart professional and career – oriented this encompasses line management skills, motivation, leadership, business communication, emotional intelligence, self – efficacy, professionalism, critical thinking and problem – solving. Participants will also benefit by having a foresight of their own development as a lifelong commitment to improvement through formal and informal organisational activities.

This course is designed to equip the participants with intense skills and knowledge in managing other people this involves line management skills, team management, motivation, delegation and decision – making. The course will also expose the participants to goal and objective setting, prioritisation, reporting, report writing, performance appraisal and management – these are the core activities of a complete cycle of line management qualities needed. The course will also enhance skills on conflict management and the provision of constructive feedback to the subordinates while considering personal development interventions.

The course is designed to equip participants with advanced skills and knowledge in formal business writing, report writing and presentation. The course will also enhance skills that enable participants to effectively generate annual reports or board reports, leadership reports or marketing reports, operational reports or business submissions. The course will also equip the participants with the tools and techniques you need to write clear, concise and readable business documents that give your readers a favourable impression of you and your organisation. The course will finally point out the challenges that are usually encountered when carrying out business reporting process and how best they can be mitigated.

This course is designed to equip participants with the best practices in managing induction programmes which consists of a series of steps ranging from collecting information required for starting the job role or activity such as insurances, evidence of training, HR documents and licenses. The course will also expose the participants to the employee induction frameworks (private, public and NGO sectors), there is always a checklist which varies from job to job in terms of expectations and level. Additionally the participants will also learn about document libraries for acknowledgement and assessments to ensure everything is understood and acknowledged.

This course is designed to equip participants with skills to master the email etiquette and professional writing at large because the image of the entire organisation will be based on the type of communication that is conveyed from the organisation. The course will also enhance advanced email and memo writing skills of the participants but more broadly it will involve – the writing of directives, induction programmes, progress reports, incident reports, response to inquiries, and meeting minutes. The participants will also learn on the acceptable different formats that are currently in use in the new business environment with the advancement of technology.

SASEH

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